L.E.A.R.N: COVID-19 Business Reopen and Recovery: De-Escalation Techniques for Businesses/Dealing with Noncompliant Patrons

Are you and your employees wondering how to manage customers who are non-compliant with NYS and Tompkins County Public Health requirements for mask wearing, social distancing, and Covid symptoms? Are you curious what you should do if a customer becomes irate or creates unsafe conditions?

Mike Ellis and the team at Family & Children's Service are experienced trainers with de-escalation techniques and tools for frontline workers. Join Mike and his team for this informative session hosted by the Downtown Ithaca Alliance, City of Ithaca, and Tompkins Chamber.

The format of the webinar will be a 30 minute presentation of information followed by a 30 minute Q&A.

Please email any questions you may have for our presenters in advance to allison@downtownithaca.com.

Please feel free to visit the Chamber's COVID-19 Business Resources page where you will find up to date information and tools to help you, your business/organization, and your employees.

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Date and Time

Thursday Jun 18, 2020
9:00 AM - 10:00 AM EDT

Thursday, June 18, 2020
9 am to 10 am EST

Location

Register in advance for this meeting:
https://us02web.zoom.us/meeting/register/tZMudO6orT0qHtVzkb3ua5wi7CrqZtXexRMH

After registering via the Zoom link, you will receive an additional confirmation email containing the Meeting ID and Password to join the meeting.

Fees/Admission

Registration is required and a fee is suggested.

If you are able to, please consider making a donation to the Tompkins Chamber Foundation to support our work and our members during this difficult time. Recognizing the importance of the Chamber?s events, programming, and information sharing to our 700+ members, we have created a fund to support those members struggling most from the impacts of the Coronavirus. Donate to the Chamber Member Support fundraising campaign through the Tompkins Chamber Foundation.

Contact Information

Please contact David Walton with any registration questions
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