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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20130515T130000Z
DTEND:20130515T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service Survival Kit: What to Say to Diffuse Worst Customer Situations
DESCRIPTION:Banishing criticism   by "leaning into" it with gusto\n	\n		Getting people on board with your schedules\, your prices\, and your boundaries\n	\n		Keeping arrogant\, entitled customers from intimidating you\n	\n		Avoiding "trigger phrases"\n	\n		Grounding angry outbursts with the skill of a bomb squad
X-ALT-DESC;FMTTYPE=text/html:<ul>\n	<li>\n		Banishing criticism &ndash\; by &ldquo\;leaning into&rdquo\; it with gusto</li>\n	<li>\n		Getting people on board with your schedules\, your prices\, and your boundaries</li>\n	<li>\n		Keeping arrogant\, entitled customers from intimidating you</li>\n	<li>\n		Avoiding &ldquo\;trigger phrases&rdquo\;</li>\n	<li>\n		Grounding angry outbursts with the skill of a bomb squad<br />\n		<br />\n		&nbsp\;</li>\n</ul>\n
LOCATION:TC3 Main Campus\, 170 North St\, Dryden
UID:e.1313.186672
SEQUENCE:3
DTSTAMP:20260505T192754Z
URL:https://chambermastertest.awp.rocks/events/details/customer-service-survival-kit-what-to-say-to-diffuse-worst-customer-situations-05-15-2013-186672
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