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Name: Customer Service Survival Kit: What to Say to Diffuse Worst Customer Situations
Date: May 15, 2013
Time: 9:00 AM - 12:30 PM EDT
Event Description:
  • Banishing criticism – by “leaning into” it with gusto
  • Getting people on board with your schedules, your prices, and your boundaries
  • Keeping arrogant, entitled customers from intimidating you
  • Avoiding “trigger phrases”
  • Grounding angry outbursts with the skill of a bomb squad

     
Location:
TC3 Main Campus, 170 North St, Dryden
Contact Information:
TC3.biz
Fees/Admission:
Fee $169
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Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Suspendisse urna nibh, viverra non, semper suscipit, posuere a, pede.